Rock Port Telephone / Midwest Data Center Network Management Practices Policy

1. Introduction

Rock Port Telephone / Midwest Data Center ("we," "us," or "our") is committed to providing reliable and high-quality internet access to our customers. This Network Management Practices Policy describes the network management practices employed by Rock Port Telephone / Midwest Data Center in accordance with the Federal Communications Commission (FCC) requirements.

2. Network Management Practices

We manage our network to provide a secure, efficient, and reliable service to all users. Our practices are designed to be transparent, nondiscriminatory, and consistent with industry standards. Below is an overview of the network management practices that we employ:

 

2.1. Congestion Management

  • Purpose: We may engage in congestion management practices to ensure optimal network performance and to prevent any one user from negatively impacting the experience of others.
  • Practices: We monitor network traffic in real-time to identify and address potential congestion points. During peak usage times, we may prioritize certain types of traffic, such as time-sensitive applications (e.g., voice and video) over less time-sensitive applications (e.g., email or file transfers). No specific users or content are targeted for throttling or prioritization.

 

2.2. Application-Specific Behavior

  • Treatment of Applications: Rock Port Telephone / Midwest Data Center does not block or throttle specific applications or protocols. However, we may implement technical measures to manage network resources and enhance the user experience.
  • Optimization: We may use caching or similar techniques to optimize the delivery of certain types of content, such as video streaming, to improve performance for all users.

 

2.3. Device Attachment Rules

  • Allowed Devices: Customers may attach devices of their choice to our network, provided that such devices do not harm the network or other users. The devices must comply with industry standards and be non-harmful to the network.
  • Prohibited Devices: Devices that are incompatible with our network, disrupt network performance, or cause harm to other users or the network infrastructure are prohibited.

 

2.4. Security Measures

  • Threat Mitigation: We employ various security measures to protect our network and customers from malicious activities, such as viruses, malware, and unauthorized access. This may include monitoring network traffic for suspicious activity, blocking access to known malicious sites, and other appropriate security practices.
  • Customer Notifications: If a security threat is identified, we may take steps to mitigate the threat, including temporarily limiting or disabling access to certain parts of the network. Affected customers will be notified as soon as practicable.

3. Performance Characteristics

 

3.1. Service Description

  • Speeds: Rock Port Telephone / Midwest Data Center provides internet services with advertised speeds that reflect the expected maximum upload and download rates. However, actual speeds may vary due to network conditions, equipment, and other factors beyond our control.
  • Latency: Latency levels are managed to ensure minimal delay for time-sensitive applications, such as VoIP and online gaming.

 

3.2. Impact of Specialized Services

  • Specialized Services: We may offer specialized services, such as VoIP or IPTV, that are separate from our broadband internet access service. These services are given priority over regular internet traffic to ensure consistent performance, but their impact on the overall network is minimal.

4. Commercial Terms

 

4.1. Pricing

  • Information on our pricing, including fees for early termination, equipment rental, and installation, can be found on our website or by contacting our customer service.

 

4.2. Data Usage

  • Data Caps: Rock Port Telephone / Midwest Data Center may implement data usage limits or caps. Details on any such limits, including the terms of exceeding those limits, will be provided to customers in advance.
  • Overage Fees: If applicable, overage fees for exceeding data caps will be clearly disclosed.

5. Redress Options

 

5.1. Customer Support

  • Contact Us: Customers with questions or concerns about our network management practices can contact our customer service team at:
    • Phone: 660-744-5311 or 660-744-5343
    • Mail: 214 S Main St, Rock Port, MO 64482

 

5.2. Escalation Process

  • If a customer’s concern is not resolved to their satisfaction, they may escalate the issue to a supervisor or submit a formal complaint through the FCC’s website.