FAQ

 

General Info

 

How can I contact Technical Support?
If you are in need of technical assistance, please call 1-877-405-8070 or email: support@mwdata.net

 

How can I change my password and check my spam filter?

To change your password go to:

  1. http://apps.<domain.com (example http://apps.tarkio.net)
  2. Login with your full email address and password.
  3. In the upper right hand corner you will see a gear icon. Click on that icon and select "Manage Profile." Click on the "Change Password" link on the left side under the "Account Information" box. Enter your current password, then enter your new password into the "New Password" box and "Verify Password" box and click "Change Password".
  4. To check your spam filter settings from the Apps Portal main page under the App Launcher box click on the “Spam Filter” icon.

 


 

Email Configuration

 

Tarkio.net

What are my email account settings?
Email Address: username@tarkio.net

 

INCOMING Mail Server:
mail.tarkio.net

 

IMAP Server
(preferred method): mail.tarkio.net

 

OUTGOING Mail Server:
send.tarkio.net

Account Portal:
http://apps.tarkio.net (Change Password)

 

How can I check my email from work or from a different computer?
You can easily access your email from any computer in the world that has Internet access. Simply visit your local homepage, click on the Webmail link and enter your Username and Password.

 

Why can't I open attachments in Outlook Express?
If you receive an error when trying to open an attachment, or if the attachment is "grayed out" it is likely a security setting in Outlook Express. This feature blocks access to all email attachments that contain a file type that could "potentially" contain a virus. This security feature can easily be disabled to allow access to safe attachments.
Note: Having updated antivirus software on your system is extremely important. With current antivirus software, you can safely leave this Outlook Express Security feature disabled.

To disable this Security option:

  • Open Outlook Express and click Tools and down to Options
  • In Options click on the Security tab
  • Uncheck the box that reads "Do not allow attachments to be saved or opened which could potentially be a virus"
  • Click Apply and OK to save changes

 

What can I do about junk email or Spam?
The Postini service is an excellent option for blocking unwanted emails. This option may already be active on your account. You can click on the Postini link at the top of this Support page to log-in to your account, or find information on how to activate your own Postini account.
For excellent and in-depth junk email and spam advice, visit the following Microsoft Security articles:

How to prevent SPAM e-mail from reaching you